Online Reputation Management and It’s Importance in 2017
Online business is woven into the fabric of our everyday lives. Most people do not visit bricks and mortar stores anymore. Therefore, for any business or personal brand, most people will get a sense of your reputation through the internet. Thankfully, a firm or a person can do online reputation management so that whatever people find on the internet does not damage, or better yet, enhances their reputation. Managing your reputation online in this day and age is not a choice one has to make, but a necessity and here is why:
Search Engine Results
Over 90%of those who search for anything on Google will not go beyond the first page. Therefore, your reputation is key to potential customers even finding you in the first place. Search Engine Optimization (SEO) is one of the strongest online marketing strategies you can utilize. You want your reputation to work in your favor and to accomplish that you have to be proactive. You have to be willing to take steps that will help you rank higher in search engine results. It will lead to more traffic on your site or page which will lead to more business or a stronger online presence.
More Social Media Traffic
Social media is the most powerful tool for online advertising ever created. You can reach millions of people using a single Facebook page. More social media traffic almost invariably leads to a higher conversion rates i.e. conversion of potential customers to paying and loyal customers. Online reputation management involves managing your influence across all social media platforms. As of 2016, it is likely that 80% of the business you conduct will have come to you through social media, in one way or another. Social media also offers the chance to interact with people so that you can improve your reputation further or repair a damaged one.
Developing a Brand
There is no greater use of online reputation management (ORM) than pushing a distinct brand. What people associate with your name or business name is your brand. If you are trying to create a certain type of brand, ensuring that what find about you online is exactly what you want will go a long way in securing your brand. However, this is no easy task. You can only do so much such as offer impeccable customer service or be yourself. Other things are beyond your control such as the reviews you get on Yelp. Avoiding negative influences is a big step in setting up a brand.
No matter how much you try to keep your reputation squeaky clean, a reputation that is too perfect raises a red flag. Moreover, something bad that is beyond your control is bound to happen at one point or another. Online reputation management will help a lot with damage control. You will be able to curb the negative spread of news about your brand before it all goes too far. You can do much to keep it from getting worse, and if you do a god job, you could even turn it around. It will take time, but that is the power of ORM and its vital use.
Online reputation management gives a brand owner whether a company or a person the chance to see what others think about the brand. Monitoring such feedback presents the brand owner with an incredible opportunity to take corrective action or to improve the goods or services offered. As part of online reputation management, monitoring suggestions is vital. You can take such reviews into consideration and take steps to provide customers with what they want. Such swift reactivity is crucial in online business.
Sales and Profitability
The ultimate measure of the effectiveness of your online reputation management will be the number of sales and the profitability of your online business. In the case of a personal brand, the reach you have should be the measure. All the steps taken to improve your reputation lead to this goal. Therefore, online reputation management that is done well will lead to more revenue and eventually larger profits. Given that in a capitalist society profit is the ultimate end, online reputation management should be taken very seriously. It could prove the difference between the sustainability and the demise of your business.